Terms and conditions
- Introduction
Valoroid we specializes in delivering digital marketing solutions, website design, SEO, social media management, branding, and related services. By engaging with our services, you acknowledge and accept these terms and conditions, which form a legally binding agreement between you and Valoroid.
- Services and Deliverables
Scope of Services: All services provided are customized to meet the specific needs of each client. The exact deliverables will be outlined in the agreed-upon project plan or contract.
Timelines: While we aim to meet all agreed-upon deadlines, unforeseen circumstances may cause delays. In such cases, we will communicate promptly to discuss revised timelines.
Ownership: Upon full payment, ownership of final deliverables will transfer to the client, except for proprietary tools, software, or methodologies used in delivering the services.
- Pricing and Payment
Pricing: Our pricing begins at ₹1,000 for local clients and $100 for international clients. Final costs depend on the project’s complexity, scope, and additional customizations.
Payment Terms: Payments must be made as per the agreed schedule, which will be detailed in your contract. Late payments may incur additional charges.
Taxes: All applicable taxes and fees are the responsibility of the client.
- Refund Policy
No Refunds: All payments made to Valoroid are non-refundable due to the time, expertise, and resources invested in delivering custom solutions.
Service Enhancements: If you are dissatisfied with any aspect of our services, we encourage you to provide feedback so that we can implement necessary enhancements to align with your expectations.
- Service Enhancements Process
If adjustments are required to meet your satisfaction, we follow these steps:
Feedback Collection: Share detailed feedback regarding your concerns.
Comprehensive Review: We will review the project’s scope and deliverables to identify actionable solutions.
Implementation: Enhancements or revisions will be implemented based on mutual agreement.
Monitoring: Post-enhancement, we provide ongoing support to ensure sustained success.
- Confidentiality and Intellectual Property
Confidentiality: This section ensures that both Valoroid and the client will keep each other’s sensitive and proprietary information confidential during the project. It prevents either party from sharing or disclosing confidential data without consent.
Intellectual Property: Valoroid retains ownership of any proprietary tools, templates, or methods used to deliver the services, which means the intellectual property related to the service process remains with the company. However, the client gains full ownership rights to the final deliverables (like designs, websites, reports, etc.) once payment is completed. This ensures that the client can use the deliverables without restrictions.
- Dispute Resolution
This section outlines the process for resolving any disagreements that might arise during the project. The steps involve:
Contacting Support: The client is encouraged to reach out to the support team with concerns.
Review of Issue: Valoroid will carefully assess the issue raised by the client.
Collaborating for Resolution: Both parties will work together to find a mutually agreeable solution.
Escalation: If an issue cannot be resolved at the initial level, it will be escalated to senior management for further action.
The goal is to resolve disputes amicably and collaboratively.
- Limitations of Liability
This section clarifies situations where Valoroid will not be held responsible:
Indirect, Incidental, or Consequential Damages: Valoroid is not responsible for damages that happen as a side effect of the service, such as lost profits or other indirect losses.
Delays or Failures Beyond Control: If there are delays or failures due to factors outside Valoroid’s control (like natural disasters or technical issues), the company will not be liable for them.
Post-Service Events: Any issues or losses that occur after the service has been delivered and are not directly related to the work done by Valoroid are not the company’s responsibility.
Business Issues: Any business-related problems (such as operational issues, financial losses, etc.) that arise after the service delivery are outside Valoroid’s scope and responsibility.
- Termination of Agreement
This point explains that either party (Valoroid or the client) can terminate the agreement if there is a breach of the terms. If the agreement is terminated:
Outstanding Payments: The client must settle any payments owed for services rendered up until that point.
Incomplete Work: Valoroid will deliver any work that is incomplete according to the agreed terms in the contract.
This ensures both parties are clear on their obligations in the event of termination.
- Governing Law
This clause defines the legal framework for the agreement. It states that the agreement will be governed by the laws of India, and in case of a dispute, the courts located in either Bengaluru, Karnataka, or Thrissur, Kerala, will have jurisdiction. For international clients, any legal action related to the terms will be handled in the courts of either Bengaluru or Thrissur, India, and the parties agree to resolve the dispute according to Indian law, regardless of their location.
- Modifications to Terms
This section informs the client that Valoroid has the right to update these terms at any time. Any changes will be communicated through the company’s website. If the client continues to use Valoroid’s services after such changes, it implies acceptance of the updated terms.
Conclusion
By engaging with Valoroid’s services, you agree to the terms and conditions outlined in this document. These terms are designed to ensure that both Valoroid and our clients have a clear understanding of our mutual responsibilities, rights, and obligations. We are committed to delivering high-quality services tailored to your needs, while also ensuring transparency in pricing, timelines, and communication.
We strive to maintain a professional relationship with our clients and work collaboratively to address any concerns that may arise during the course of our services. Should any issues occur, we will make every effort to resolve them amicably, ensuring a smooth and productive experience for both parties.
If you have any questions or require further clarification on any of the terms outlined, please feel free to reach out to our team. We look forward to working with you and delivering exceptional digital marketing solutions to meet your business objectives.
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Contact us today to get started with a free consultation, or schedule a meeting to discuss how we can craft the perfect strategy for your brand. We look forward to working with you!